Returns & Exchanges
We want you to love every candle.
Our Policy
If you're not completely happy with your purchase, we'll make it right. You can return any unused, unopened product within 30 days of delivery for a full refund or exchange.
Return Conditions
- Items must be unused and in original packaging
- Return within 30 days of receiving your order
- Gift sets must be returned complete
- Sale items are final sale and cannot be returned
Damaged or Faulty Items
If your candle arrives damaged or faulty, please contact us with a photo within 7 days of delivery. We'll send a replacement free of charge — no need to return the original.
How to Return
Email us at hello@peakscents.com with your order number
We'll send you a prepaid return label
Pack the item securely and drop it at any Royal Mail post office
Refund processed within 5 working days of receiving the return
Refunds
Refunds are issued to the original payment method. Please allow 5–10 working days for the refund to appear in your account, depending on your bank.
Need help with a return? Contact us — we're here to help.